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Cancellation and Refund Policy

Cancel 96 hours or more before your tour and you get a full refund. Between 24 and 96 hours a 50% fee applies, and cancellations under 24 hours or no-shows are non-refundable.

This policy applies to the Sharing Abu Dhabi City Tour and the Private Abu Dhabi City Tour booked with City Tour Abu Dhabi. It is written in plain English so you know where you stand before you pay.

What happens when you cancel?

What you get back depends on how much notice you give before the start time of your tour. The earlier you tell us, the more you keep.

When you cancelWhat happens
96 hours or more before your tourFull refund
Between 24 and 96 hours before50% cancellation fee
Less than 24 hours before, or no-showNon-refundable
Groups of 4 or more50% fee within 7 days of the tour, 100% within 5 days
We cancel for weather or safetyFull refund or a free new date

How are the notice periods counted?

Notice is counted back from your pickup time, not from midnight. Take a tour with a 9:00 AM pickup on a Friday:

  • Cancel by 9:00 AM on the Monday before and the whole amount comes back to you.
  • Cancel after that but before 9:00 AM on Thursday and a 50% fee is kept.
  • Cancel after 9:00 AM on Thursday, or do not turn up, and the booking cannot be refunded.

Are the rules different for groups?

Yes. Bookings for four or more people take several seats or a whole vehicle on one date, so they need more notice. If you cancel a group booking within 7 days of the tour, a 50% fee applies. Within 5 days, the full amount is charged. Outside 7 days, the standard notice periods in the table apply.

What if we cancel the tour?

If we have to cancel your tour for weather, road closures or any safety reason, you choose between a full refund and a new date at no extra cost.

What is never refundable?

A tour that has already started cannot be refunded, and neither can a missed pickup. Meals, shopping and attraction tickets you buy yourself during the day are outside this policy.

How do you cancel a booking?

Send a WhatsApp message to +971 52 440 9525 or email [email protected] with the name on the booking, the package and the date. The time your message reaches us is the time we use for the notice periods above. We reply to confirm every cancellation.

Can you move a booking instead of cancelling?

Ask us as early as you can. If another date has space, we move your booking. If it does not, the notice periods above apply to the original date. Running late on the day? Call or WhatsApp straight away so the driver knows where you are.

How long do refunds take?

Approved refunds go back to the original payment method. Banks usually show them within 7 to 10 business days, and no later than 30 days.

Guest reviews

What guests say after the trip

Google

Based on 1,284 Google reviews

“Booked the sharing tour for two of us. Pickup at Deira City Centre was on time and the driver kept everyone updated on WhatsApp the night before.”

HHannah Lindqvist2 weeks ago

“The Grand Mosque alone was worth the trip. We had around 45 minutes there, enough to walk the courtyard and go inside.”

RRohan Mehta3 weeks ago

“Took the private car for our family of five. Much easier with my parents, and AED 800 split between us was cheaper than I expected.”

CCamille Durand1 month ago

“Long day but well organised. Mosque, Emirates Palace photos, Corniche, Marina Mall for lunch, Heritage Village, then Ferrari World from outside.”

DDaniel Okafor1 month ago

“Good value at 150 dirhams. Just know that lunch is on you, we ate at the food court in Marina Mall.”

SSofia Marchetti1 month ago

“Driver was calm on the highway and the van was clean with cold AC. Back in Dubai around 6 in the evening.”

KKenji Watanabe2 months ago

“I forgot a scarf for the mosque and borrowed one there without any problem. The team had reminded us about the dress code the day before.”

AAisha Rahman2 months ago

“We only had one free day in Dubai and this covered Abu Dhabi nicely. The Dates Market stop was a nice surprise, bought two boxes.”

LLucas Ferreira2 months ago

“Clear about what is and isn't included. Ferrari World is a photo stop, they told us that before we paid, so no confusion.”

EEmily Carter2 months ago

“Heritage Village was my favourite after the mosque. Small, but you get a feel for how people lived before the oil years.”

TTomasz Nowak3 months ago

“Paid online, got the confirmation on WhatsApp in a few minutes. Pickup from Burjuman Spinneys at 8:30 as promised.”

PPriya Nair3 months ago

“Private car for six friends. Per head it was less than the shared price, and we had the whole car to ourselves.”

JJonas Becker3 months ago

“My kids are 7 and 10 and handled the day fine. Bring snacks for the drive, it is about an hour and a half each way.”

MMariam Haddad3 months ago

“Straightforward tour. No shopping detours we didn't ask for, just the stops listed on the website.”

OOliver Bennett4 months ago

“Emirates Palace is only a short photo stop from outside, which is what the itinerary says. The mosque gets the most time, rightly.”

CChen Wei4 months ago

“Asked a lot of questions on WhatsApp before booking and got quick, honest answers each time.”

IIsabella Rossi4 months ago

“Corniche drive was lovely in the afternoon light. Driver slowed down so we could take pictures from the car.”

AAhmed Farouk5 months ago

“Sharing tour had about ten of us. Friendly group, and everyone was back at the van on time at each stop.”

GGrace Thompson5 months ago

“Second time booking with this company. Same reliable pickup, this time from Ibn Battuta.”

MMateo Alvarez5 months ago

“Yas Island at the end was a good finish. We got our Ferrari World photos and then slept most of the way back.”

NNadia Petrova6 months ago

“Fair price and a full day. I would pick the private car next time just to stay longer at the mosque.”

SSamuel Adeyemi6 months ago
Tripadvisor

Based on 763 reviews

“Smooth from start to finish. We were collected at Sharaf DG Metro at 8:45 and reached the Grand Mosque before the midday crowds.”

KKatarina V.2 weeks ago

“Hired the private car for my parents and in-laws, six of us in total. Comfortable ride and the driver waited patiently at every stop.”

IImran S.3 weeks ago

“For AED 150 you see a lot. The mosque is stunning in person, photos don't do the white marble justice.”

LLaura M.1 month ago

“Honest operator. They explained that Ferrari World entry is separate and offered to help with tickets for another day.”

PPieter de V.1 month ago

“Marina Mall stop gave us 45 minutes, just right for lunch and a quick look at the view.”

YYuki T.1 month ago

“Travelling solo, I felt comfortable on the shared tour. Mixed group from five or six countries and a polite driver.”

FFatima Z.2 months ago

“Everything ran to the times on the website. Mosque, gallery, palace photos, market, mall, village, Yas Island.”

GGeorge P.2 months ago

“We changed our date once and it was sorted over WhatsApp in a couple of messages.”

AAnjali K.2 months ago

“Dates Market was better than expected. Sellers let you taste before buying and prices were reasonable.”

MMarco B.2 months ago

“Wear something that covers shoulders and knees. I did, and walked straight into the mosque while others queued to borrow robes.”

SSarah W.3 months ago

“It is a long day in the car, about 280 km in total, but the stops break it up well.”

DDmitri A.3 months ago

“Private tour for our honeymoon. Having our own car made the day feel relaxed, and the price was for the car, not each.”

LLeila H.3 months ago

“Pickup point was easy to find and the driver called ten minutes before arriving.”

TThomas R.3 months ago

“My teenagers loved seeing the Formula Rossa track from outside Ferrari World. We booked park tickets for later in the week.”

MMei Ling C.4 months ago

“No hidden charges. What we paid online was the full price for the tour.”

CCarlos N.4 months ago

“The art gallery stop was short but interesting, something I would not have found on my own.”

EElena D.4 months ago

“Clean vehicle, seat belts for everyone, sensible driving on the Sheikh Zayed Road stretch.”

BBabajide O.5 months ago

“Heritage Village has small craft workshops and a view back across the water to the skyline. Worth the 25 minutes.”

IIngrid S.5 months ago

“Booked the evening before and still got seats. Reply on WhatsApp came within minutes.”

RRafael G.5 months ago

“Simple, well priced day trip. If Abu Dhabi is on your list and you are staying in Dubai, this does the job.”

HHye-jin P.6 months ago

Ready to pick a date?

Shared seats from AED 150 per person, or a private car for up to 6 at AED 800.